Orders are typically processed and shipped within 1–2 business days. Once your order has shipped, you’ll receive a confirmation email with tracking information.
Good to know.
Everything you need to know about your Ramido piece, all in one place.
Email us at Ramidophilo@gmail.com with your order number and question. We aim to respond within 2 business days.
Ramido bandanas come in one adjustable size and are designed to fit neck circumferences of approximately 18–40 cm (7.1–15.7 in).
Yes. Every Ramido bandana includes a complimentary extender, regardless of the style ordered. With the extender, the fit can reach approximately 48–50 cm (18.9–19.7 in).
Please note that extender colors are selected at random.
Our standard fit is designed for necks measuring 18–40 cm (7.1–15.7 in). With the complimentary extender, the fit can reach approximately 48–50 cm (18.9–19.7 in) and may suit dogs up to approximately 55 lbs (25 kg).
For the best fit, we recommend measuring your dog’s neck rather than choosing by weight or breed alone.
Every Ramido order is thoughtfully packaged and includes your selected bandana, a complimentary extender, thank-you card, Ramido stickers, and signature gift packaging.
Extender colors are selected at random.
No. The decorative details are part of the design and are not intended to be removed.
Slight variations in pattern placement, color and handcrafted details may occur from piece to piece. These subtle differences are part of what makes each Ramido piece unique.
Due to the nature of pet accessories and hygiene considerations, all sales are final. We do not accept returns or exchanges for change of mind, sizing preferences, or items that have been worn or used.
If your item arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery.
If your item arrives with visible damage, broken or detached decorative hardware, or a significant manufacturing defect, please contact us within 7 days of delivery.
We’ll review each case individually and determine the appropriate solution.
Yes. For damage or defect claims, please record one continuous unboxing video, beginning with the unopened package and continuing through the first inspection of the product.
The video is required to verify that the damage or defect was present when the item arrived. Please include your order number, unboxing video and clear photos of the issue when contacting us.
Minor variations in pattern placement, color, texture and handcrafted details are not considered defects.
Damage caused by wear, misuse or improper care is also not considered a manufacturing defect.
Currently United States, with plans to open to other countries in the future.
Orders are typically processed and shipped within 1–2 business days. After shipment, delivery usually takes approximately 10-14 business days, depending on the destination, carrier and customs processing.
Delivery times are estimates and may vary during holidays, customs processing or circumstances outside our control.
Yes. Once your order has shipped, you’ll receive a confirmation email with tracking information.
International orders may be subject to customs duties, import taxes or other fees imposed by the destination country. These charges are the responsibility of the customer.
If your tracking has not updated for an extended period or you believe your package may be lost, please contact us at Ramidophilo@gmail.com with your order number.
We’ll review the tracking information and work with the carrier to investigate the shipment before determining the appropriate next step.